Shipping

Free delivery offer:

Prior to taking your card details we will offer you delivery service options and pricing based on your delivery location - with free delivery offered if you qualify.

Qualifying orders must have an invoice total of over £45 and a delivery location in our couriers UK standard rate price zones. Exports out of the UK and deliveries to expensive UK courier zones are charged at cost. Scottish Highland post codes, other outlying areas and most UK offshore post codes will not qualify for this offer.

Next day delivery:

If you place an order on our website before 10:30am Mon - Sat, choose delivery by one of our couriers (DPD, UPS, Hermes they will be at your door or a local shop with your parcel the usually next working day (not guauenteed). They may leave your consignment with a neighbour if you are not in. If they are unable to do this they will leave a card explaining that they were unable to deliver.

Hermes Next Day:

Most parcels will arrive next day however its not guaranteed! please bare this in mind when opting for this service. 

This offer only applies to deliveries to UK addresses which are in our couriers next day delivery zones - ie it excludes Highlands, offshore and other remote locations.

This offer is not extended to include any special instructions you may add in the 'comments' boxes when you checkout.

You must give us the correct delivery address, post code and contact phone number - if any details are inaccurate it may delay your consignment.

Please read further points and conditions below.

Dispatch & Delivery Information:

If you ordered before 10:30am on a working day your order will be shipped by one of the below which are all fully tracked.

www.dpd.co.uk/service

www.UPS.com

www.Myhermes.com

If no-one is at your address the courier may, at their discretion, try a next door neighbour to see if they will sign for and look after your parcel.

If you are out the courier will leave a card explaining if they have left your consignment with a neighbour or explaining that they will deliver the next day - and/or explaining how your can contact them to rearrange a delivery or collect from their depot - please read this card.

If you get a card and haven't had delivery you must contact the courier within 5 working days or the delivery will be assumed refused and you may be charged for redelivery.

If your parcel hasn't arrived when it should and you haven't been carded please contact us as soon as possible. 

 

If you provide us with an incorrect address we will have to pass on the fee our courier may charge for the address to be changed for your consignment.

 

Please do not accept anything from the courier which is obviously damaged. They will return them to us if you refuse to accept them and we will send undamaged goods back out to you.

If you have accepted the goods from the courier but find they are damaged you must inform us as quickly as possible. Please do not throw away any of the packaging - we will request a photograph of the packaging and the damaged items to confirm what has happened. If you do not want to send us a photograph then you must return the damaged goods back to us so that we can inspect them.

International Deliveries

We send export orders by courier or freight. We can only give you an estimated delivery date.

Please be aware that you must be available to receive the goods - if you are not at the address the courier may send the consignment back to us in the UK. Unfortunately the cost of returned consignments is two times the cost of dispatching them - which will be passed on to you. So please make every effort to get hold of your parcel to prevent this charge.

You are responsible for paying all importation costs - import duties and other taxes. It is your responsibility to investigate how much these taxes are prior to ordering from us - they can vary from zero to 100%!

 

Theft:

We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. Therefore if you share an address with other people please be aware that they may take possession of your goods. 

If you asked for the goods to be left safe and they are not there I am afraid that we or the courier cannot accept responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there then please call us immediately. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.

Acts of God:

We cannot be expected to deliver next day should the consignment be delayed or destroyed by an 'Act of God' - so for example extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our couriers control.

 

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can - and a phone number that both our staff and the courier driver can get you on.

Any questions regarding shipping email us at

Info@smallbatchcocktail.com