Shipping

ALL ORDERS WILL BE SHIPPED VIA DPD DELIVERY SERVICE.

We aim to deliver all orders in the time frame you selected on the shipping page.

for example: if you order on a Sunday and select standard 2-3 day shipping this will arrive by Wednesday.

If you ordered on the same day and selected next working day you would expect your parcel Tuesday.

Orders placed after 10:30am will be shipped the following working day

 

Age Verification: Due to the fact you have ordered alcohol you may be asked to provided identification from DPD, and you're parcel can not be left in a safe place or with a neighbour we can request this on the time of ordering however its down to the drivers discretion. If you would like your parcel delivered to a neighbour you can input this address at checkout  

Free Shipping: Qualifying orders must have an invoice total of over £45 and a delivery location in our couriers UK standard rate price zones. Exports out of the UK and deliveries to expensive UK courier zones are charged at cost. Scottish Highland post codes, other outlying areas and most UK offshore post codes will not qualify for this offer.

Standard delivery £4.99: If you place an order on our website before 10:30am Mon - Fri, choose delivery by one of our couriers (DPD, they will be at your door with your parcel usually 2-3 working day (not guaranteed). They may leave your consignment with a neighbour if you are not in. If they are unable to do this they will leave a card explaining that they were unable to deliver.

Next Working day delivery £5.99: If you place an order on our website before 10:30am Mon - Thurs, choose delivery by one of our couriers (DPD, they will be at your door with your parcel usually next working day (not guaranteed). This service isn’t available to Scottish Highland/Islands/Ireland

Saturday Delivery £6.99 - Orders placed for a Saturday Delivery will need to be placed before 10:30am Fri. This service isn’t available to Scottish Highlands/Islands/Ireland 

 Collection 

Small Batch Cocktails

Unit 1 Etruria Valley Trade Park, Festival Park, Fowlea Road, Stoke-On-Trent, United Kingdom, ST1 5GQ

Opposite Vodaphone, Near Brindley Farm

Open for collection 9:00-16:00 

 

Other Locations are not eligible for the above services including Highlands / Offshore 

Shipping to the below locations start at £11.99

Standard Shipping, Free Shipping and Next Day Shipping is not available to offshore unfortunately this is because of the extra charges to ourselves from DPD.

Minimum Shipping time is 2 - 3 days!

If you select any of the shipping services above and your address falls into one of the below postcodes! your order will be refunded in full and this will need to be re placed.

Scottish Islands Postcodes Starting  HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Scottish Highlands - Postcodes Starting AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Isle of Man – Postcodes Starting IM1 – IM9

Northern Ireland  – Postcodes Starting BT 

Channel Islands Postcodes Starting JE, GY

Shipping Upgrades Shipping upgraded or amending your requested shipping date can be done, from clicking your tracking link and inputting your postcode.

 

Please be advised if you amend or upgrade your shipping, we can no longer chase it from this end you will need to contact DPD yourself! This is down to dpd they will only accept information by the person who amended the order.

If you change your delivery yourself you are taking full responsibility for the safe delivery of this item, (our insurance doesn't cover amended deliveries with dad)

If you would like to change or amend the delivery its best if you contact us below to arrange this so we can keep your order safe and fully insured.

Hello@smallbatchcocktail.com

DPD CUSTOMER SERVICE - 0844 824 0516

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 Local Collection.

your order will be ready for collection in most cases within 24 hours, if you need sooner message the page or send a what's app message from the site

WE ARE CLOSED SUNDAY FOR COLLECTION UNLESS OTHERWISE ARRANGED.

Local Delivery > Currently unavailable due covid restrictions

You must give us the correct delivery address, post code and contact phone number - if any details are inaccurate it may delay your consignment.

www.dpd.co.uk/service

If you get a card and haven't had delivery you must contact the courier within 5 working days or the delivery will be assumed refused and you may be charged for redelivery.

If your parcel hasn't arrived when it should and you haven't been carded please contact us as soon as possible. 

 If you provide us with an incorrect address we will have to pass on the fee our courier may charge for the address to be changed for your consignment.

 Please do not accept anything from the courier which is obviously damaged. They will return them to us if you refuse to accept them and we will send undamaged goods back out to you.

If you have accepted the goods from the courier but find they are damaged you must inform us as quickly as possible. Please do not throw away any of the packaging - we will request a photograph of the packaging and the damaged items to confirm what has happened. If you do not want to send us a photograph then you must return the damaged goods back to us so that we can inspect them.

 

Theft:

We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. Therefore if you share an address with other people please be aware that they may take possession of your goods. 

Acts of God:

We cannot be expected to deliver next day should the consignment be delayed or destroyed by an 'Act of God' - so for example extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our couriers control.

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can - and a phone number that both our staff and the courier driver can get you on.

THE DATE YOU SELECT AT CHECKOUT IS THE DATE WE DISPATCH YOUR ITEMS ORDRED (with the exception if you select a weekend this will be dispatched the following working day.)

 

 

Any questions regarding shipping email us at

hello@smallbatchcocktail.com